ISO: 9001 : 2015 Certified
ISO: 9001 : 2015 Certified
ISO: 9001 : 2015 Certified
Cable TV Management Software
Centralizing Subscriber Billing, Collections and Service Operations for a Cable Network
Case Study: Subscriber & Billing Management for Cable Operators
Industry
Cable Television & Subscription Services
Solution
Cable TV Management & Billing Software
Key Areas
Subscribers, packages, connections, billing, collections, renewals and complaints
The Business Challenge
A cable operator manages recurring relationships with hundreds or thousands of subscribers, each with different packages, billing status, renewal dates and payment history.
Manual management of subscriber records and collections can make it difficult to track outstanding dues, payments, package changes and customer history.
Operators managing multiple service areas also need to coordinate connections, renewals, collections and customer complaints efficiently.
A centralized system is therefore needed to simplify subscriber management, billing, collections and day-to-day cable operations.
The JBMatrix Solution
JBMatrix designed Cable TV Management & Billing Software to manage subscriber, subscription and operational information through a centralized platform.
Customer registration creates a centralized subscriber record, while packages and connections can be assigned and managed based on business requirements.
The platform supports billing, payment recording, outstanding dues, renewals, operators, service areas and customer complaints.
Customer history and management reports provide operators with better visibility into collections, subscriptions and day-to-day service operations.
The Subscriber Lifecycle
01
Customer
Registration
02
Cable
Connection
03
Package
Selection
04
Subscriber
Billing
05
Payment
Collection
06
Subscription
Renewal
The Complaint Resolution Workflow
01
Subscriber
Complaint
02
Complaint
Assignment
03
Action /
Service
04
Complaint
Resolution
05
Service
Completion
06
Customer
History
Key Capabilities
Subscriber management
Customer registration
Package management
Connection management
Billing
Payment collection
Due management
Renewal management
Operator management
Area management
Complaint management
Customer history
Collection reports
Revenue reports
Management dashboard
Business Outcome
Subscriber information becomes easier to manage because customer profiles, packages, connections, billing, payments and outstanding amounts are maintained through connected records.
Collection and revenue reports provide management with better visibility into payments, dues and subscription activity, while complaint management creates a structured record of customer-service issues.
For field operations, a mobile application can also be developed for authorized employees to access relevant customer, collection, connection and service information while working in the field.
Suitable For
The platform can be configured for local cable operators, cable distribution networks, multi-area operators and similar subscription-based television service businesses.
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