Privacy Policy

JBMatrix Technology Private Limited ("JBMatrix", "we", "our", or "us") values the privacy and security of individuals who use our websites, web applications, software products, mobile applications, and related technology services.

This Privacy Policy describes the general ways in which information may be collected, processed, used, stored, protected, retained, and deleted when you interact with services provided by JBMatrix. The information and permissions applicable to a particular product may vary depending on its functionality, configuration, and the organization providing access to that product.

Product-specific notices, permission requests, consent screens, and other disclosures may provide additional information and should be considered together with this Privacy Policy.

1. Scope of This Privacy Policy

This policy generally applies to the digital products, applications, websites, and services operated, developed, or supplied by JBMatrix, including:

• JBMatrix websites and web-based applications.
• Android applications operated or published by JBMatrix.
• iOS applications operated or published by JBMatrix.
• Subscription-based SaaS and cloud applications.
• Enterprise software supplied to business customers.
• Other services that reference or link to this Privacy Policy.

Some applications are deployed for an employer, customer, or other organization. In such cases, that organization may determine the information entered into the application and how it is used for its internal activities. JBMatrix may process such information as a technology provider or service processor on behalf of that organization.

2. Information We May Collect

The type of information processed by a JBMatrix product depends on the purpose of the service and the features enabled for the user. Information may include the following categories.

Account and User Details

Depending on the application, account-related information may include your name, email address, telephone number, username, employee or customer identifier, organization name, designation, department, branch, work location, profile details, and account authentication information.

Business and Operational Information

Business applications may process information entered by users or customer organizations, including attendance data, shifts, leave records, payroll-related details, customer information, sales records, orders, transactions, inventory records, field activities, work assignments, documents, reports, and application configurations.

The actual information collected is determined by the particular software product and the features made available to the user.

3. Device and Technical Information

To maintain application security, reliability, troubleshooting, and normal operation, our services may process certain technical information automatically.

• Internet Protocol (IP) address.
• Device category and operating system.
• Application and software version.
• Device identifiers where permitted.
• Login and authentication activity.
• Error, diagnostic, and crash information.
• Security and system logs.
• Application usage information.
• Network and connectivity information.

Technical information is generally used to maintain service availability, investigate problems, protect systems, and improve application performance.

4. Location Information

Certain JBMatrix applications may use device location where location-based information is required to deliver a particular business function. Depending on the product, location information may support:

• Employee attendance validation.
• Geographic boundary or geofencing functions.
• Field staff visit verification.
• Sales activity and route management.
• Delivery and service tracking.
• Customer or site visit verification.
• Workforce coordination.
• Security personnel deployment or tracking.
• Other location-dependent features disclosed within the application.

Location permission is requested through the relevant Android or iOS operating system controls. Users can manage available location permissions through their device settings.

Background Location

Some applications may require location information when the application is not actively displayed, where continuous tracking is necessary for an enabled workforce, field-service, delivery, route-management, or security function.

Where background location is required, the relevant application may display an appropriate disclosure and request the applicable device permission. JBMatrix does not use location information for third-party advertising. Disabling location access may affect features that depend on location.

5. Camera and Photo Access

Applications may request camera or photo access when such access is necessary for an enabled feature.

• Taking or updating profile photographs.
• Attendance or identity verification.
• Capturing business documents.
• Uploading supporting images or evidence.
• Scanning QR codes or barcodes.
• Documenting field activities.
• Service or work verification.
• Other image-related functionality disclosed by the application.

Camera and photo permissions are requested through the device permission framework and are used according to the applicable application's functionality.

6. Subscription, Cloud and Mobile Applications

Our subscription and cloud-based products may process information to provide account access, application functionality, synchronization, backup, and continuity of service.

Information created or submitted through a mobile or web application may be transmitted securely to the applicable cloud infrastructure so that authorized users can access synchronized business information across supported devices.

Where JBMatrix provides a service to a Customer Organization, information belonging to that organization may be processed on its behalf. Customer business information hosted through subscription services is not used by JBMatrix for its own advertising or marketing purposes.

7. Artificial Intelligence (AI) Features and Third-Party Processing

Some JBMatrix products may include AI-powered functionality for activities such as automated processing, document understanding, analytics, image interpretation, information retrieval, or other application-specific functions.

When an AI feature requires an external AI service, selected information may be transmitted to an applicable technology provider to generate the requested result.

• Only information relevant to the requested AI function may be processed.
• Third-party providers may be subject to confidentiality and contractual requirements.
• AI processing is performed for the functionality requested through the application.
• Customer information is not intentionally provided for third-party model training without applicable authorization or consent.

8. Biometric and Face-Related Functionality

Certain JBMatrix solutions may provide facial recognition, face verification, attendance, or image-analysis capabilities. Where these functions are enabled, the application may request appropriate permissions and provide relevant information about the purpose of the feature.

Biometric or face-related information is processed for the specific functionality for which the feature has been implemented, such as authorized identity or attendance verification.

JBMatrix does not sell, rent, or provide biometric or face-related information to data brokers, advertising networks, or marketing agencies.

9. How We Use Information

Information may be processed for purposes connected with providing and maintaining our services, including:

• Creating and managing user accounts.
• Authenticating authorized users.
• Providing requested application functionality.
• Supporting business workflows.
• Managing workforce and attendance operations.
• Supporting field-force activities.
• Preparing reports, dashboards, and operational information.
• Maintaining application and infrastructure security.
• Identifying unauthorized activity or security incidents.
• Providing technical and customer support.
• Diagnosing application failures and technical issues.
• Improving application stability and performance.
• Sending service-related communications.
• Meeting applicable legal or regulatory requirements.
• Performing contractual responsibilities for Customer Organizations.

10. Information Sharing

JBMatrix does not sell or rent personal information to third parties for their advertising or marketing activities. Information may be disclosed or made accessible in circumstances necessary to provide the applicable service.

Customer Organizations

When software is provided through an employer, company, or other organization, authorized administrators may access information generated within the application according to the organization's configured permissions and responsibilities.

Technology and Service Providers

We may engage providers for cloud hosting, infrastructure, database management, email delivery, notifications, monitoring, security, technical assistance, analytics, and other services required to operate our applications.

Legal and Security Requirements

Information may be disclosed where reasonably necessary to comply with applicable law, respond to lawful government or judicial requests, investigate security or fraud incidents, protect users or systems, or establish or defend legal rights.

User-Authorized Sharing

Information may also be shared when the user has specifically requested or authorized such disclosure.

11. Third-Party Services and SDKs

Depending on the product, JBMatrix applications may integrate third-party technologies or software development kits to provide specific functions.

• Cloud and infrastructure services.
• Push notification systems.
• Maps and location services.
• Authentication services.
• Crash and error monitoring.
• Application analytics.
• Payment processing services.
• Email and communication services.

Third-party providers may process information under their own applicable privacy policies and contractual terms. Integrations are selected according to the functionality required by the relevant application.

12. Data Security

JBMatrix uses reasonable administrative, technical, and organizational measures intended to reduce the risk of unauthorized access, disclosure, alteration, destruction, loss, or misuse of information.

• User authentication and access controls.
• Role-based application permissions.
• Restricted administrative access.
• Secure network communications.
• Encryption where appropriate.
• Firewall and infrastructure protection.
• Security monitoring.
• Backup procedures.
• System logging and access monitoring.

While reasonable safeguards are applied, no electronic transmission method, network, or storage system can be guaranteed to be completely secure.

13. Data Retention

Information is retained for the period reasonably required to provide the applicable service, meet business requirements, fulfil contractual obligations, maintain security, or satisfy applicable legal requirements.

• Account details may remain available while the account is active.
• Business and operational records may be retained according to customer requirements and applicable laws.
• Security and technical logs may be retained for a limited operational period.
• Device-related logs may, where applicable, be maintained for up to 90 days.
• Application configuration may remain available while the associated service is active.
• Backup information may remain temporarily within backup systems until the relevant backup cycle expires.

When information is no longer required for an applicable purpose, it may be deleted, anonymized, or securely disposed of as appropriate.

14. Account and Personal Data Deletion

Where applicable, users may request deletion of their account and eligible personal information. Applications that support user-created accounts may provide an account deletion option within the relevant application settings.

How to Submit a Deletion Request

• Use the account deletion option available within the application.
• Submit a request through the applicable JBMatrix account or data deletion page.
• Send a request to support@jbmatrix.com.
• Contact the administrator of the Customer Organization where the account is organization-managed.

We may request reasonable information to verify the identity or authority of the requester before processing a deletion request.

Certain information may need to be retained where required for legal compliance, accounting, taxation, security, fraud prevention, dispute resolution, contractual records, or the establishment or defence of legal claims.

Eligible deletion requests are generally processed within 30 days after required verification. Removing an application from a device does not automatically delete an account or information stored on our systems.

15. User Privacy Rights

Subject to applicable law and the nature of the relevant service, users may have rights relating to their personal information, including:

• Requesting access to personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of eligible information.
• Withdrawing consent where applicable.
• Requesting restriction of certain processing activities.
• Requesting a copy of applicable personal information.
• Submitting a privacy-related complaint or concern.

Privacy requests may be submitted to support@jbmatrix.com.

Where information is controlled by an employer or another Customer Organization, the request may need to be addressed to that organization, and JBMatrix may assist the organization where appropriate.

16. Permissions Used by Our Applications

Different JBMatrix applications require different device permissions. Only permissions relevant to the enabled functionality may be requested.

• Camera: Capturing photographs, scanning documents or codes, attendance verification, and other image-based features.
• Photos / Storage: Selecting, uploading, downloading, or temporarily storing applicable documents and images.
• Location: Attendance, geofencing, field activity, delivery, workforce, service, or other disclosed location-based functionality.
• Internet / Network: Connecting with application servers and synchronizing information.
• Notifications: Sending application alerts, workflow updates, reminders, and service communications.

Additional permissions may be requested where they are necessary for a clearly disclosed application feature. Users can manage supported permissions through their Android or iOS device settings.

17. Cookies and Website Technologies

JBMatrix websites may use cookies and similar technologies to support website functionality, security, preferences, session management, and general understanding of website usage.

Browser settings can be used to control or restrict cookies. Some website features may not function correctly if certain cookies or similar technologies are disabled.

18. Third-Party Links

Our websites and applications may provide links to websites, platforms, or services operated by independent third parties.

JBMatrix does not control the privacy practices of those independent services. Users should review the privacy notices and terms provided by third-party websites before submitting personal information to them.

19. Children's Privacy

JBMatrix business and enterprise applications are generally designed for professional, organizational, and business use and are not intended for children below 13 years of age, or the applicable digital-consent age in the relevant jurisdiction.

We do not knowingly seek personal information from children through general business applications. If a particular product is specifically designed for children or students, additional privacy requirements, safeguards, and permissions may apply.

20. International Processing and Hosting

Depending on the application, infrastructure, customer requirements, and service providers involved, information may be stored or processed in India or in other jurisdictions where technology or cloud services are operated.

Where applicable, reasonable safeguards and required contractual or legal measures may be applied to international processing or transfers of personal information.

21. Changes to This Privacy Policy

JBMatrix may periodically revise this Privacy Policy to reflect changes in our products, technology, services, legal requirements, or information practices.

When significant changes are introduced, the revised policy will be published with an updated "Last Updated" date. Depending on applicable requirements, additional notice or consent may be provided.

Users are encouraged to review this policy periodically to remain informed about applicable privacy practices.

22. Contact Us

If you have questions about this Privacy Policy, information handling, retention, account deletion, or privacy practices, you may contact JBMatrix using the details below.

23. Grievance Redressal

Privacy-related concerns or grievances may be submitted to the designated grievance contact at JBMatrix using the information provided below.